CNY Jazz Store Policies and Return Policies All sales on the CNY Jazz Store are final, and are non-refundable. You may review your order history by using the account info sent to you when you completed an order. If you have any questions regarding your order, please feel free to contact us at firstname.lastname@example.org, or by phone at (315) 479-JAZZ (5299). Unless otherwise stated, all event reservations for sale on our web site’s store will be available at the registration table of the venue at which the event is being held. At this time, we do not print and mail physical tickets. NE Jazz and Wine Festival Wine Tasting Wristband Policies Full-festival packages include admission to all wine-tasting courses through the entire duration of the NEJ&WF. Wristbands are transferrable to other people. Wine tasting wristbands will also be available for purchase at the Wine Tasting Tent during the festival during tasting hours. NE Jazz and Wine Festival Preferred Seating Passes One preferred seating pass covers both days and all events. Seating is limited. Preferred seating passes are transferrable to other people. Preferred seating passes will also be available for purchase at the CNY Jazz tent during the festival. Both preferred seating passes and/or wine tasting wristbands purchased online will be available for pickup during festival hours at the CNY Jazz Tent.